Datadog P1 2h 41m left
Auth gateway p99 latency spike
Quantesic assembles tickets, sentiment, renewals, implementations — and your customers’ own support portal — into one account spine. The context is ready. The judgment is yours.
Auth gateway p99 latency spike
Duplicate invoice charge on annual renewal
Every team after the sale is making judgment calls under pressure — which P1 to touch, which renewal is quietly slipping, which account to bring to the QBR. The context is scattered across tools you already pay for.
Support sees a ticket. CS sees a relationship. Sales sees a contract. None of them see the same customer.
By the time the picture comes together, the renewal is already in trouble.
It sits in a meeting recording, an email reply, a half-finished thread — until the customer says it out loud.
By then it is a save motion, not a fix.
Last-minute pulls, half-remembered context, people walking into meetings hoping nothing important got missed.
The work is reactive because the inputs are.
Scroll once. The same account — Acme — moves from a P1 in the inbox, to its health and renewal exposure, to the launch plan, to the portal your customer sees. One record, every module.
Each module works the same record of what is true per account — so signals raised in one are already context in the next.
The fastest path to value is a launch that does not stall — a structured plan, a shared view with the customer, and early warning the moment a go-live is at risk.
Turn the signed scope into a phased plan in minutes — integrations, milestones, owners, and a target go-live everyone can see from day one. No rebuilding the project from a messy handoff.
A mutual success plan, shared through a clean portal. Your team and theirs see the same tasks, owners, and blockers — so go-live stops slipping in the dark.
Check a request against what was actually signed before you commit, and turn genuine extras into a change order. When a date slips, the impact on the timeline is visible the moment it happens.
Same picture. Role-specific wins.
You protect net revenue retention — and you refuse to learn about risk in the QBR.
You are asked to grow net revenue with the book you already have. Expansion is buried in the work.
You run queues that can no longer scale by adding people. The work has to compound.
Identity-first access, per-tenant isolation, sealed secrets, and AI that never sees raw sensitive data. No badges we do not hold — just the posture, in plain terms.
Every record is scoped to one tenant, end to end. Role-aware authorization, no shared pool, no cross-tenant reads.
SAML SSO, OIDC, and SCIM 2.0 provisioning — supported and enabled per enterprise rollout, not on by default.
OAuth tokens are encrypted at rest; client secrets live in a managed secret store, never in the database.
Sensitive text is masked before it reaches a model, account access is ACL-aware, and every AI draft is reviewed by a human.
Less reactive. Earlier signals. Renewals kept. The things that should have been true for years.
Not when the customer screams — earlier, when the pattern is visible but the relationship is still fixable. Engineering trusts the calls because the evidence is real.
Account-level risk and expansion signal surface weeks earlier. The conversation shifts from “we’re losing Acme” to “what are we doing about Acme this week.”
Tickets arrive with a hypothesis, sentiment flags itself, and account context is one click away. Headcount stops being the only growth lever.
I was a TAM for a decade. The job runs on judgment calls under pressure: which P1 to touch first, when to escalate, what to bring to a QBR. The data that should make those calls easy lives across half a dozen tools. So TAMs default to instinct, and instinct gets you most of the way there. Good is not good enough for strategic accounts.
I built this for the TAMs, CSMs, support leads, and revenue teams I worked with — who deserved better tools than instinct.
A 30-minute walkthrough of the platform, with the person who built it.