The whole post-sale motion. One spine.
Tickets, email, meetings, CRM, and telemetry flow in from the systems you already run. Quantesic resolves them into one account record per customer — then eight modules work that same record. The context is ready. The judgment is yours.
Every signal lands on one record.
Not another dashboard to check. The systems you already run become one current record per account — and every module works from it.
Signals in
- Tickets
- Meetings
- CRM
- Telemetry
The account record
One record. Every module reads it.
Modules act
- Inbox
- Support Engineering
- CRM
- Account Health
- Implementation
- Leadership
- Knowledge Base
- Portal
Illustrative interface · sample data
Eight modules. One shared record.
Each works the same account record. Start with one; the rest inherit its context.
Knowledge Base
Resolved cases become searchable playbooks — the connective tissue between a solved P1 and the next one that looks like it.
See it in the InboxAuth gateway p99 runbook
The controls your reviewers will ask about.
Identity, secrets, and AI handling built for enterprise diligence — with a security overview your reviewers can actually read.
Your data stays yours.
Every record is scoped to your tenant, with role-aware authorization on each call — client writes are denied except through reviewed workflows.
SSO and provisioning, when you need them.
Supports SAML SSO, OIDC, and SCIM 2.0 provisioning — enabled per enterprise rollout, never on by default.
Tokens encrypted, secrets held apart.
OAuth tokens are sealed with AES-256-GCM; client secrets live in a managed store and are never shown back after setup.
Masked before the model. Edited before it ships.
A data-loss-prevention pass redacts sensitive fields before any text reaches a model — and every drafted reply, plan, or summary is inspectable and editable before it reaches a customer.
Turn it on one team at a time.
Connect the systems of record
Point Quantesic at the tools that already hold the truth — Salesforce, HubSpot, Gmail, Outlook, Zoom, and Google Calendar are connected today.
The spine assembles
Signals resolve into one account record per customer — health, history, ownership, and risk — kept current as the work happens.
Modules turn on per team
Start with the core platform, then license add-on modules — Support Engineering, Implementation & SOW, and Leadership — as each team comes online.