Renewal risk shows up before the renewal call.
Quantesic builds a live risk score per account from your product usage, support history, sentiment, and contract context — so the save is a fix six weeks out, not a scramble seven days out.
Quantesic builds a live risk score per account from your product usage, support history, sentiment, and contract context — so the save is a fix six weeks out, not a scramble seven days out.
Usage dropped — but it's been flat for two quarters and they renewed last year. The champion left — but you didn't hear about it for a month. A P2 reopened — but the SLA was met. Each signal in isolation is noise. Together they're a forecast.
Your CS team is doing this synthesis manually, in spreadsheets, the week before the renewal call. By then the conversation has already shifted from 'how do we fix this' to 'how do we save it.'
Not a black box. Every score lists the three signals driving it — usage, sentiment, support history, contract context — and what to do about each. Your team can read the score and act on it the same minute.
Combined, not siloed. A drop in active users plus a sentiment slope plus a repeat ticket on the same surface is a story. Most tools show you one signal at a time. Quantesic shows you the story.
Configurable, transparent, and tied to outcomes that actually predicted churn in your book. Not a vendor-supplied formula your team doesn't believe in.
Specific, written, and rooted in what's actually driving the score. 'Open the auth conversation.' 'Send the migration playbook.' 'Loop in the exec sponsor.' Not 'reach out to your champion' for the fifth quarter in a row.
Risk gets touched while it's still a conversation. Saves get cheaper. Renewals get easier.
Because risk gets touched while it's still a conversation, not an escalation. The save and the expand happen earlier — when both are still cheap.
Your team walks in knowing the picture. The customer doesn't have to teach you. The conversation is about the path forward, not the postmortem.
Your CRO sees a forecast built from signal, not from gut. Variance drops. Trust goes up.
A 30-minute walkthrough of the four pillars, with the person who built it.