Frustration, confusion, and quiet disengagement are sitting in your tickets, your Gong calls, your inbound emails, and your meeting notes. Quantesic pulls them out, attaches them to the account, and tells you when the curve bends — not when it breaks.
Support sees frustration in the ticket. Sales heard the cold tone on the last call. CS saw the half-finished Slack reply. None of them are wrong. None of them have the whole picture.
By the time the signal gets articulated — usually by the customer, in a meeting nobody wanted to take — the action you needed to take was six weeks ago.
Tickets, support calls, sales and CS calls, email threads, meeting transcripts — read continuously, scored per account. The signal stops being trapped in the channel that captured it.
Real signal from real interactions, not a quarterly NPS pull. Per-account, week-over-week, with the moments that drove the score linked alongside the number.
Quantesic flags the inflection — week 2 of rising frustration, not the day someone uses the word 'cancel.' Earlier signal means there's still time to fix it.
Every score links to the specific moments that drove it. No black-box numbers. Your team can read the actual quote and decide for themselves.
Your team sees what your customer is telling you before they have to say it out loud.
The dashboard surfaces the bend, not the break. Your team gets to act while the relationship is still fixable.
CRO and VP CS stop arguing over gut calls. The signal is the same signal, sourced the same way, every week.
NPS is a lagging indicator. Sentiment is a leading one. You stop being told things you should have known a month earlier.
A 30-minute walkthrough of the four pillars, with the person who built it.